We want you to feel confident purchasing a Roamie Kim eSIM. This policy applies to all destination and regional plans sold on our website, including Asia, Australia, the United Kingdom and Europe.
✅ Refunds and remedies may apply
- QR code not delivered within 24 hours
- Unused eSIM — voluntary refund request within 14 days of purchase
- Technical or provisioning failure on our side
- Duplicate order
- A remedy required by the Australian Consumer Law
Usually not eligible for change-of-mind refund
- eSIM already installed, activated or used
- Incompatible or carrier-locked device
- Request made after the voluntary 14-day period
- Plan used outside its stated country or regional coverage
1. Digital Product Notice
eSIMs are digital products issued for a particular plan and installation. Once a QR code has been scanned or the plan has been installed, activated or used, it may no longer be reusable, transferable or capable of cancellation by the supplier. This limits change-of-mind refunds but does not remove rights or remedies that cannot lawfully be excluded.
2. Refund Eligibility
3. Technical Issues
If a technical problem prevents the eSIM from working as described, contact us promptly at hello@roamiekim.com before deleting the eSIM. We will investigate the device settings, destination, coverage, activation status and fulfilment record. Where appropriate, we may provide troubleshooting, redelivery, a replacement plan, a refund or another remedy required by law.
Change-of-mind refunds are generally unavailable where the issue results solely from an incompatible or carrier-locked device, incorrect setup, deletion of the eSIM, or use outside the plan's stated country or regional coverage. This does not limit any non-excludable rights.
4. Device Compatibility
5. How to Request a Refund
To request a refund, email us at hello@roamiekim.com with:
- Your order email address
- Your order confirmation number (if available)
- Reason for the refund request
- Confirmation that the eSIM has not been installed
We aim to respond to all refund requests within 1 business day. Approved refunds are processed via Stripe and typically appear within 5–10 business days depending on your bank.
6. Australian Consumer Law
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the problem and whether it is major, available remedies may include a repair, replacement, refund, cancellation or compensation. Nothing in this policy excludes, restricts or modifies a right or remedy that cannot lawfully be excluded.