Roamie Kim ("we", "us", "our") operates roamiekim.com. This Privacy Policy explains how we collect, use, disclose and protect personal information when you browse our website, purchase a destination or regional travel eSIM, or contact us.
1. Information We Collect
Depending on how you use our service, we may collect:
- Name and contact details — including your email address, to provide order and support communications
- Order details — including the destination or region, selected plan, price, currency, order status and transaction references
- Payment information — processed securely by Stripe. We do not store your full card number.
- Support information — messages, screenshots and device details you choose to send when requesting help
- Technical information — such as browser type, IP address, pages visited and security logs
2. How We Use Your Information
- To process your order and deliver your eSIM QR code by email
- To send order confirmations and customer support communications
- To notify you about low stock or service updates (where applicable)
- To improve our website and services
3. Service Providers & Disclosure
We use service providers to operate our website and fulfil orders, including:
- Stripe — payment processing
- Resend — transactional email delivery
- Vercel — website hosting
- Upstash — order and inventory data infrastructure
- Contracted eSIM fulfilment providers — plan provisioning and delivery
We disclose only the information reasonably required to process payment, provision the selected plan, deliver the eSIM and provide support.
4. Overseas Processing
Some service providers and their subprocessors may store or process personal information outside Australia, including in the United States and other locations in Asia or Europe. Locations may vary according to the provider, selected destination and technical infrastructure. We take reasonable steps appropriate to the circumstances to work with providers that protect personal information.
5. Data Retention
We retain order, transaction and support information only for as long as reasonably needed to fulfil purchases, provide support, prevent fraud and meet accounting, tax and other legal obligations. A deletion request may therefore be subject to required retention periods.
6. Access, Correction & Choices
Whether required by applicable privacy law or provided as part of our privacy practice, you may ask us to:
- Access personal information we hold about you
- Correct information that is inaccurate or out of date
- Delete information where we are not legally required to retain it
- Opt out of marketing communications at any time
7. Cookies & Analytics
Our website may use essential cookies and similar technologies for checkout, security and site operation. We may also collect limited analytics data, such as pages visited, browser information and approximate location, to understand and improve the website. We do not sell personal information.
8. Security
We use reasonable technical and organisational safeguards designed to protect personal information. Payment processing is handled by Stripe, and we do not store your full card details. No online system can be guaranteed completely secure.
9. Privacy Questions & Complaints
Email hello@roamiekim.com with your request or complaint and enough detail for us to identify the relevant information. We will acknowledge and investigate privacy complaints within a reasonable time. If an applicable privacy law gives you the right to contact a regulator, you may also contact the relevant regulator, including the Office of the Australian Information Commissioner.